Job – Senior Network Engineer

Job – Senior Network Engineer

If you are interested in a career at Care Computers, please email your CV and attached cover letter to careers@carecomputers.co.uk and a member of our team will respond.

Job Title: Senior Network Engineer Office base: Windsor Berkshire
Reports to: Technical Director Department: Consultancy, Service and Support
   
Job Description:
The Network Engineer is responsible for the design and implementation of internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.
Basic Functions:
  • Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Design and implement hosted and cloud solutions for customers using technologies that meet their requirements.
  • Design and implement DR solutions. IT support relating to issues with the internal systems & network infrastructure.
  • Support Microsoft tech: Win Server, Exchange, SQL, S/Point, etc.
  • Virtualization technologies: VMware, Hyper-V, and Citrix.
  • Remote access solution support: VPN, Terminal Services, and Hyper-V.
  • Administration and maintenance of the remote monitoring system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Document maintenance for all computer systems and network infrastructure.
Additional Duties and Responsibilities:
  • Ability to work in a team and communicate effectively. Enter all work as service or project tickets in Kayako.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in Care Computers ticketing system Kayako as they occur.
  • Work through project tickets and phases as assigned by a Project Manager.
  • Review IT publications and online materials to remain up-to-date with current and future technologies.
Knowledge, Skills, and/or Abilities desired:  

The requirements listed below are representative of the knowledge, skill, and/or ability desired.

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, SonicWall CSSA, LabTech LTCP, or VMware VCP. Interpersonal skills: such as telephony, communication skills, active listening & customer-care.
  • Ability to multi-task and adapt to changes quickly and Diagnosis skills of technical issues.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills for quick and accurate entry of details. Self-motivated and ability to work in a fast environment.
Educational/Vocational/Previous Experience Recommendations:
  • Good level of education. BA/BS, preferably in computer science or a related field. MS preferred.
Benefits:
  • Competitive salary based on experience and qualifications with full on the job training & support.
  • Fun working environment and culture with great opportunity for advancement.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed.



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