IT Support in Ascot

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IT Support in Ascot

Is your business in Ascot missing an internal IT department? At Care Computers, we can take care of all of your computing needs with our IT support services. We are conveniently located just off the M4, which allows us to help businesses all over the county.

With our team of 16 engineers, we provide daily support on everything from password resets through to major network problems. Our location on an M4 junction gives us the ability to quickly provide on-site support to over 100 businesses within the M4 corridor, be it Ascot, London or the home-counties.

Whilst a large percentage of faults logged can be solved remotely, we still provide fairly priced contracts with unlimited call-outs and regular scheduled visits to your offices. We believe this is vital in getting to truly know our clients and their networks. Thinking of switching your support contract to Care Computers? You can find more information on the services we offer below. You can also get in touch with a member of our Sales team for more information.

Fixed Price Support

Fixed price all-inclusive remote or on-site support

Care Computers have provided fixed price, unlimited support contracts for over 15 years. We specialise in the method of cost-effective, all-inclusive external IT support. Through a combination of access to a diverse and highly accredited engineering team, polite and professional account managers, forward thinking business development staff and an army of supporting roles, we deliver a full outsourced IT department to our clients at a fraction of the cost of even a single internal staff member. We are proud to have worked with many of our clients for over a decade and a large part of that is helping them to carefully plan the future of their network infrastructure. By looking at your business plans, and providing pro-active preventative maintenance we keep you up and running rather than relying on old fashioned “break-fix” IT support.

Ad-Hoc Services

Ad-Hoc Services

As much as we love our core support product, we acknowledge that not every business fits that mould. We can offer a plethora of support services on an as-needed basis. Whether you just need to acquire and prepare 20 new PCs or Laptops and have them prepped ready for your network, or need someone to deploy a new server to a branch office in Ascot. Those are just a couple of scenarios that we have helped our ad-hoc clients with in the past. We like to think that due to our size and business make-up that we are flexible enough to design and provide an ad-hoc solution to fit almost any requirement.

Tailored Support Agreements

Tailored support agreements

Perhaps you desire the formality of a signed agreement. Maybe you aren’t sure our standard support fits your requirements. Maybe you only need a portion of your network covered under a support contract. If this is the case, we can work together with you to get a good understanding of your business needs and tailor a support solution around you. We can be flexible on terms and included features. If you are currently stuck in a support agreement that doesn’t quite work for you. Or maybe even one that is total overkill. Get in touch and we can look to put something together that works for you and your business.

Out of hours support

Out of hours support

We understand that not all companies work from 9-5. Maybe you have senior team members or developers burning the midnight oil, or perhaps you have an overseas operation that doesn’t line up with our regular working hours. For those very reasons, we offer an out-of-hours service with call logging forwarded to an on-call engineer with the aim of fixing your issue Onsite in Ascot or even if you’re half-way around the world in a different time-zone. This service features in our all-inclusive support agreement and is often chosen as part of our tailored agreements or as a standalone service.

Integration with in house it staff

Integration with in-house I.T staff

As a managed service provider, it often looks like we are trying to purge the world of internal IT staff. In reality this simply isn’t the case. Most of the clients under our care employ some form of internal IT staff many couldn’t run without them. Internal IT staff have better things to focus on than day to day IT issues, or take care of multiple sites and that’s when they come to Care Computers for help. Are you are an IT Manager looking for a professional, knowledgeable partner to work with? We will help improve your internal infrastructure, without you wondering if we are going to try and bump you off at a moment’s notice we can consult with you and reassure you where you may have areas lacking knowledge. We can also take over your helpdesk duties so you can get on with looking after your network backbone.

Liaison 3rd Party Software

Liaison with third-party software vendors

One of the age-old IT problems… finger pointing. The last thing you want to do when you have a problem is to figure our who you should contact. You probably have multiple service providers all with different points of contact. Then even when you do get in touch with them, watch them pass blame without actually resolving your problems. Care Computers share your hatred for these kinds of situations. As a result we position ourselves as a single point of contact for any IT related issue. When you call, let us know the problem and then get the kettle on and make yourself a cup of tea. whilst you boil the kettle we get to work contacting the right people and getting the problem sorted on your behalf.

Be it slow accounting software, no incoming phone calls, or no internet, remember our number 01753 833 177. Give us a call and we’ll get it sorted for you.

Desktop IT Support