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Case Study

A Global Insurance Powerhouse 

Seamless IT Separation and Empowerment

Our client faced a pivotal moment: separating from its parent company, via a management buyout. This transition required them to establish a fully independent IT environment, migrate all users and data, and ensure business continuity with robust security, compliance, and support.

The Challenge

  • Separation from Parent Company: create a new Microsoft Tenant, migrate all users and data, and establish new working practices.
  • Security & Compliance: Ensuring advanced protection for endpoints, email, and data, while meeting regulatory and cyber insurance requirements.
  • Productivity & Collaboration: Empowering staff with modern tools for communication, collaboration, and analytics.
  • Ongoing Support: Providing reliable, human-centric IT support for a seamless transition and future growth.

The Solution

Care Computers delivered a comprehensive, four-pillar solution:

1. Modern Workplace

  • Microsoft 365 Enterprise: adoption of M365 licencing, providing the latest Office applications, Teams, SharePoint, and OneDrive for seamless collaboration and productivity.
  • Microsoft Teams: Enabled secure, flexible communication for in-office and remote staff.
  • Microsoft 365 Copilot: Introduced AI-powered productivity tools to streamline document creation, reporting, and data insights.

2. Protection

  • Acronis Advanced Management & Security: Deployed endpoint protection, advanced threat detection (XDR), and managed detection and response (MDR) for 24/7 security.
  • Acronis Email Security: Implemented multi-layered protection against phishing, malware, ransomware, and business email compromise.
  • Security Awareness Training: Rolled out engaging, bite-sized training and phishing simulations to upskill staff and foster a security-first culture.

3. Governance

  • Acronis Backups: Provided comprehensive backups for devices, mailboxes, OneDrive, SharePoint, and Teams, with scalable storage.
  • Mimecast Email Archiving: Ensured compliance and fast e-discovery with encrypted email archiving.
  • Exclaimer: Standardised and branded email signatures across the organisation, turning every email into a marketing opportunity.

4. Maintenance and Support

  • Human-Centric IT Support: Delivered by experienced engineers, with strict SLAs (99.5% of issues resolved within SLA in the past year) and an out-of-hours escalation process.
  • Onboarding: Support with ways of working, Microsoft 365 adoption, and ongoing best-practice guidance.

The Migration Project

The migration was a multi-step project, including:

  • Creation of the Microsoft Tenant and procurement of licences.
  • Migration of users and data.
    • <li<Individual user setup for licencing, security, backups, and email archiving.
  • Onboarding to Care Computers’ support system.
  • Collaboration with our client to ensure a smooth, timely transition.

Results & Value Delivered

  • Seamless Separation: Our client became independent in terms of IT, with all users and data securely migrated to a new, independent environment.
  • Enhanced Security: Advanced endpoint, email, and backup solutions protect our client against evolving cyber threats.
  • Empowered Workforce: Staff benefit from modern productivity tools, AI-powered insights, and a collaborative digital workplace.
  • Peace of Mind: Ongoing, responsive support ensures our client can focus on its core business, confident in its IT foundation.

Why Care Computers?

This project demonstrates Care Computers’ expertise in complex migrations, security, and ongoing support. By combining technical excellence with a personal, client-focused approach, Care Computers empowers organisations to thrive through change and growth.