Case Study : A Growing Property Management Firm

Case Study

A Growing Property Management Firm

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Building a Secure, Scalable IT Foundation with Care Computers

A rapidly growing property management firm needed a robust IT partner to support its expansion and ensure operational excellence. With a new office move and a growing team, they sought a technology solution that would deliver security, reliability, and scalability – while also providing a seamless onboarding experience for its team.

The Challenge

Several key challenges were identified:

Outdated network infrastructure and hardware.
The need for secure, reliable connectivity and data protection.
Ensuring all users were correctly licenced and onboarded efficiently.
A desire for standardised, aesthetically pleasing hardware and workspaces.
The requirement for ongoing, responsive IT support and proactive maintenance.

The Solution

Care Computers delivered a comprehensive IT transformation, guided by a foundation of best practices and a human-centric support ethos:

1. Network Modernisation

Installed a new, state-of-the-art network, including a WatchGuard firewall, wireless access points, a network switch, and a secure comms cabinet.
Provided a leased line for primary connectivity and an FTTP backup line, ensuring maximum uptime and business continuity.
Implemented an uninterruptible power supply (UPS) for hardware protection.

2. Security & Governance

Deployed Acronis for advanced anti-virus protection and comprehensive backups (covering devices, Microsoft 365 mailboxes, OneDrive, SharePoint, and Teams).
Recommended Mimecast for future email archiving and business continuity.
Adopted Microsoft 365 Business Premium for all users, ensuring robust device management and enhanced cybersecurity.

3. Seamless Onboarding & Support

Managed the migration to a new Microsoft tenant, including user creation, licencing, and secure access setup.
Enabled multi-factor authentication and device policies via Intune and Entra ID.
Provided hands-on support for printers, hardware, and network devices.
Delivered a structured onboarding process, including engineering time and use of a tenant migration tool.

4. Human-Centric IT Support

Offered a dedicated helpdesk with experienced engineers, and an out-of-hours escalation process.
Included onsite IT Surgeries for face-to-face support and proactive maintenance, fostering a collaborative partnership.

5. Standardised Hardware

Recommended Dell laptops and desktops, dual-monitor setups, and standardised accessories to create a modern, visually cohesive workspace.
Addressed the client’s desire for branded screen backgrounds and cable management, enhancing office aesthetics.

Results & Value Delivered

Our client now benefits from a secure, scalable IT environment tailored to its growth trajectory.
The onboarding process was smooth and efficient, minimising disruption and ensuring all users were productive from day one.
The new infrastructure provides robust security, reliable connectivity, and peace of mind for both leadership and staff.
Ongoing support and proactive maintenance ensure that IT issues are resolved quickly, and future needs are anticipated.
The partnership has positioned our client to focus on its core business, confident that its technology foundation is in expert hands.

Why Care Computers?

This case study exemplifies Care Computers’ commitment to delivering tailored, best-practice IT solutions with a personal touch. By combining technical expertise with a deep understanding of client needs, Care Computers empowers organisations to thrive in a digital-first world.