Phones

For most of us in the business world, telephony is the default way to engage with clients, reach colleagues and network with other professionals in the industry. For years, our desks were kitted out with work phones - and there was never any need for...

There are many elements that need to work together to deliver an exceptional customer experience, with communication being one of the most important. Most businesses give customers a variety of communication channels to support synchronous and asynchronous communication, depending on the situation. As telephony is...