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The sudden switch to remote working at the height of the pandemic transformed the way we work - and Microsoft Teams was the key enabler to the model. Two years on, and with over 270 million daily active users, Microsoft Teams continues to be an essential...
There are many elements that need to work together to deliver an exceptional customer experience, with communication being one of the most important. Most businesses give customers a variety of communication channels to support synchronous and asynchronous communication, depending on the situation. As telephony is...
Over the past two years, Microsoft has been constantly releasing updates to applications within the Microsoft 365 suite. Many of these updates have been to support the changing needs of the modern workplace. Since the beginning of 2022, Microsoft has announced a plethora of new...
As businesses across the country have made the move to hybrid work, technology should empower employees to work effectively, from anywhere, on any device. These technologies typically aim to increase productivity, collaboration and make communication easier. Some businesses have implemented several different platforms, each with...