IT support in Hayes

IT Support in Hayes

Is your business in Hayes missing an internal IT department? At Care Computers, we can take care of all of your IT needs with our multi-layered support services. We are conveniently located just off the M4, which allows us to help businesses all over the county. Our team of 16 engineers provide daily support on everything from password resets through to significant network problems. Conveniently located on an M4 junction gives us the ability to quickly offer on-site support to over 100 businesses within the M4 corridor, be it Hayes, London or the home counties.

Whilst a large percentage of faults logged can be solved remotely; we still provide reasonably priced contracts with unlimited call-outs and regularly scheduled visits to your offices. We believe this is vital in getting to know our clients and their networks truly. Are you thinking of switching your support contract to Care Computers? You can find more information on some of the services we offer below. You can also get in touch with a member of our Account Management team for more details.

Fixed price all-inclusive remote or on-site support

Care Computers have provided fixed price, unlimited support contracts for over 20 years. We specialise in all-inclusive external IT support and deliver a fully outsourced IT department to our clients at a fraction of the cost of an internal staff member. We do this by giving you access to a diverse and highly accredited Engineering team along with forward-thinking, professional Account Managers and support staff. We are proud to have worked with many of our clients for over a decade. A large part of that is helping them to plan the future of their network infrastructure carefully. By looking at your business plans, and providing pro-active preventative maintenance, we keep you up and running rather than relying on old fashioned “break-fix” IT support.

Ad-Hoc Services

As much as we love our core support product, we acknowledge that not every business fits that mould. We can offer a plethora of support services on an as-needed basis. Whether you need to acquire and prepare 20 new PCs or laptops and have them prepped ready for your network, or need someone to deploy a new server to a branch office in Hayes. Those are just a couple of scenarios that we have helped our ad-hoc clients with in the past. We like to think that due to our size and business make-up that we are flexible enough to design and provide an ad-hoc solution to fit almost any requirement.

Tailored support agreements

Perhaps you desire the formality of a signed agreement. Maybe you aren’t sure our standard support fits your requirements. Perhaps you only need a portion of your network covered under a support contract. If this is the case, we can work together with you to get a good understanding of your business needs and tailor a support solution around you. We can be flexible on terms and included features if you are currently in a support agreement that doesn’t quite work for you. Or maybe even one that is total overkill. Get in touch, and we can look to put something together that works for you and your business.

Out of hours support

We understand that not all companies work from 9-5. Maybe you have senior team members or developers burning the midnight oil, or perhaps you have an overseas operation that doesn’t line up with our regular working hours. For those very reasons, we offer an emergency out-of-hours service with call logging forwarded to an on-call engineer to fix your issue remotely or if necessary onsite in Hayes. This service features in our all-inclusive support agreement and is often chosen as part of our tailored contracts or as a standalone service.

Integration with in-house IT staff

As a managed service provider, it often looks like we are trying to purge the world of internal IT staff. In reality, this isn’t the case. Many of the clients under our care employ some form of internal IT staff, and most couldn’t run without them. Internal IT staff have better things to focus on than day to day IT issues, or take care of multiple sites, and that is when they come to Care Computers for help. Are you are an IT Manager looking for a professional, knowledgeable partner to work with? We will offer consultancy and help improve your internal infrastructure, without you wondering if we are going to try and bump you off at a moment’s notice. We can also take over your helpdesk duties, so you can get on with looking after your network backbone.

Liaison with third-party software vendors

One of the age-old IT problems is finger-pointing. The last thing you want to do when you have a problem is to figure out who you should contact. You probably have multiple service providers, all with different points of contact. Then even when you do get in touch with them, watch them pass blame without actually resolving your problems. Care Computers share your hatred for these kinds of situations. As a result, we position ourselves as a single point of contact for any IT related issue. When you call, let us know the problem, and we get to work contacting the right people and getting the problem sorted on your behalf. Be it slow accounting software, no incoming phone calls, or no internet, remember our number 01753 833 177. Give us a call, or fill in our contact form and we’ll get it sorted for you.