The importance of call recording for key industries
When you think of call recording, you might think of a robot telling you that everything you say will be saved for later use. For some, it’s an annoyance, but most likely don’t think twice. For those employees working in call centres, financial, or legal services, however, you’ll know that call recording is a vital […]
A business telephony upgrade could be the answer for a sustainable future
According to the latest UK government report, 46.6% of those in employment worked from home in April. In the short term, working remotely is keeping employees safe amid the coronavirus pandemic, but there’s growing evidence to suggest that companies will benefit from remote working after the Covid risk has subsided. Though lockdowns have been a […]
Teams: the ever-evolving teamwork platform
Teams: the ever-evolving teamwork platform In the last six months, Microsoft Teams has reached new heights in the world of remote collaboration. Businesses of all shapes and sizes have been leveraging the features and benefits to improve their productivity and remote communication to keep business running as smoothly as possible. As such, Microsoft Teams has […]
The phone system that follows you anywhere
The working world as we know it has changed. Few employees now work full-time at an office desk, instead operating more flexibly; from home or on the go. For businesses whose employees are splitting their time between office and remote working, the need for a more flexible communication system has arisen. Microsoft 365 Business Voice […]