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We believe that every company should be able to know how to elevate their customer experience with ease. That is why we will be guiding you through the best customer experience tool in the industry — Microsoft Dynamics 365 Marketing. In this article, we will take...
As the world is being propelled into a new post-digital age, eSignature solutions are becoming increasingly popular. Not having to sign documents physically can save so much time and effort and can make communication much quicker and easier. With so many benefits, it’s no wonder that...
Viva Goals is one of the most powerful tools in Microsoft’s recent Viva platform. With lots of potential for team development and integration within Microsoft Teams, there is no question as to why the May 2022 ‘Private Preview’ was incredibly successful. Having just been released to...
In order to safeguard your business from these malware attacks, it is important to understand the common types of malware and how to detect them. What is Malware? Malware is a category of software that is intentionally designed to cause damage or disruption on an endpoint. In...
All businesses, regardless of their size, require high-quality, fast IT support to ensure they can work effectively and minimise downtime. In recent years, businesses have significantly increased their investment in technology which has resulted in added complexity and the growing importance of effective IT support. Businesses...
The systems that we work on are constantly evolving. As technology progresses, every application will eventually reach a point where it is unable to function as it once did. These outdated ‘legacy’ systems need to be brought into the future to be able to work...
For businesses to stay competitive in the age of Amazon and instant live chat support, they must offer quick & accessible customer service options. Virtual chatbot agents have become an increasingly popular way for organisations to provide 24/7 support to their users. In fact, Tidio found...
Communication is vital to a successful organisation. As the world moves towards a virtual future, new unified communications solutions are causing a massive shift in how companies structure themselves in the business world. Unified communications are now starting to make headway. It is no secret that...
In this article, we will look at how this change is taking place, how providers such as Microsoft Azure are helping enable a passwordless future, and how easy it is for you to get started. What is Passwordless Authentication? Passwordless authentication is a form of identity verification...
In today's business world, email is the backbone of communication. Complete365 reports that Microsoft Office 365 Email is the most popular 365 product among medium-sized companies, and Ontech claims emails contain 60% of business-critical data. Therefore, it is important that you're Backing up your Microsoft...
The education sector has seen a massive uptick in technology adoption in the past decade. 77% of educators — according to Promethean — agree that technology is crucial to engaging students in an effective manner. With this brings common IT Challenges in the Education Sector. As...
What is Azure Active Directory (AAD)? What are the benefits of using Azure AD? How does it differ from its predecessor, Windows Active Directory? In this article, we will give you a complete overview of Azure Active Directory and what it means for your small-to-medium business. What...