Author: Simon Spencer

In 2022, European companies are dedicating an average of 25% of their IT budget to hosted or cloud-based services. Moving workloads to the cloud has many benefits for businesses, however, cost savings are always high on the agenda when businesses are considering investing in the...

Typically, most businesses are concerned about external adversaries maliciously accessing confidential data and systems. However, businesses often neglect to safeguard against their own employees who are threats to the business. This concept is known as insider threats. An insider threat is any employee, vendor, contractor,...

Technology is most effective in a business when it is solving a problem or delivering a tangible benefit. This way it enables a clear return on investment and enables employees to spend more time growing the business, rather than dealing with technical issues. There are...

As businesses grow, it becomes more important to optimise the sales process. Not only does this lead to increased revenue, but it also improves the customer experience, delivering sustainable, long-term growth. As every business has their own unique sales process, their Customer Relationship Management (CRM)...

As the Jubilee bank holiday period is approaching, we would like to wish you a relaxing and enjoyable time. Our offices will be closed from 5.30pm on Wednesday 1st June and reopening at 8.30am Monday 6th June....

Over recent years, there have been major changes to the way employees work. Whilst hybrid and remote work is now commonplace, not all businesses have taken appropriate measures to secure their workforce. The changes to the workplace model have also facilitated changes to the ways...

There are many elements that need to work together to deliver an exceptional customer experience, with communication being one of the most important. Most businesses give customers a variety of communication channels to support synchronous and asynchronous communication, depending on the situation. As telephony is...