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Over recent years, there have been major changes to the way employees work. Whilst hybrid and remote work is now commonplace, not all businesses have taken appropriate measures to secure their workforce. The changes to the workplace model have also facilitated changes to the ways...
There are many elements that need to work together to deliver an exceptional customer experience, with communication being one of the most important. Most businesses give customers a variety of communication channels to support synchronous and asynchronous communication, depending on the situation. As telephony is...
As Microsoft SQL Server 2012 is reaching its end of life on July 12, 2022, businesses still using the service will have to upgrade their SQL server to a more recent instance or migrate to Microsoft Azure. If businesses do not upgrade or migrate, they...
From small local businesses to large international enterprises, all businesses are at risk of falling victim to a ransomware attack. For the uninitiated, ransomware is a form of malware that blocks access to a file, system or device until a ransom is paid. Typically, ransomware...
Throughout history, businesses have constantly looked for ways to automate processes, to save time and money whilst increasing output. Whilst the early history of automation was typically within a manufacturing context, over the past 20 years technology has enabled businesses in all industries to automate...
Due to a number of factors, including the current digital skills shortage, many businesses have decided to outsource their IT services requirements. Especially for smaller businesses, or businesses that are rapidly growing, outsourced IT ensures that employees have access to the right technologies and tools...
In recent years, it has become increasingly important for businesses to secure their IT systems to reduce the chance of falling victim to a cyberattack. In the UK alone, 39% of businesses were targeted by a cyberattack in the last 12 months. Whilst most newsworthy...
Throughout history, the concept of an ideal workplace has constantly evolved, from the Action Offices of the ‘60s to the rise of office cubicles and the introduction of computers in the ‘90s, and the recent adoption of remote and hybrid working. Novel technologies underpinned many...
Businesses across all industries are constantly at risk of falling victim to a cyberattack. To reduce this risk, it is essential that businesses secure their IT systems. It is common to have several solutions working together to provide comprehensive security, for example, email, web, network,...
In the past, all businesses were reliant on paper processes and printing for day-to-day operations. Over time, as businesses have implemented new technologies, they have also reduced their paper consumption, and the move to remote and hybrid work has only further reduced the need for...
For businesses, one weak password can be the cause of a major cybersecurity incident. For this reason, businesses should take measures to ensure they are doing everything possible to reduce the chance of falling victim to an account compromise attack. Whilst having a strong password...
Businesses across all industries have processes that can be improved, leading to better business outcomes. Unfortunately, off-the-shelf solutions are not always suitable as they lack certain functionality or there is no straightforward way to connect the right data sources to the solution. In these cases,...