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Typically, most businesses are concerned about external adversaries maliciously accessing confidential data and systems. However, businesses often neglect to safeguard against their own employees who are threats to the business. This concept is known as insider threats. An insider threat is any employee, vendor, contractor,...
Extended periods of rapid growth are positive for most businesses, as it means that the business is acquiring new customers, which is driving increased revenue and better business outcomes. Whilst these periods are exciting and necessary for the longevity of a business, it also creates...
Technology is most effective in a business when it is solving a problem or delivering a tangible benefit. This way it enables a clear return on investment and enables employees to spend more time growing the business, rather than dealing with technical issues. There are...
It is significantly easier to run a meeting with all attendees either in-person or remote, however hybrid meetings have more complex requirements. This is because it is easy for in-person attendees to become anonymous faces in a meeting room, whilst remote attendees struggle to be...
As businesses grow, it becomes more important to optimise the sales process. Not only does this lead to increased revenue, but it also improves the customer experience, delivering sustainable, long-term growth. As every business has their own unique sales process, their Customer Relationship Management (CRM)...
At some point, all businesses will experience major disruptions or a disaster that will affect employees and their ability to work. These disruptions could be anything from a natural disaster, such as a fire or flood, to a cyberattack, such as ransomware or distributed denial...
As the Jubilee bank holiday period is approaching, we would like to wish you a relaxing and enjoyable time. Our offices will be closed from 5.30pm on Wednesday 1st June and reopening at 8.30am Monday 6th June....
Over recent years, there have been major changes to the way employees work. Whilst hybrid and remote work is now commonplace, not all businesses have taken appropriate measures to secure their workforce. The changes to the workplace model have also facilitated changes to the ways...
There are many elements that need to work together to deliver an exceptional customer experience, with communication being one of the most important. Most businesses give customers a variety of communication channels to support synchronous and asynchronous communication, depending on the situation. As telephony is...
As Microsoft SQL Server 2012 is reaching its end of life on July 12, 2022, businesses still using the service will have to upgrade their SQL server to a more recent instance or migrate to Microsoft Azure. If businesses do not upgrade or migrate, they...
From small local businesses to large international enterprises, all businesses are at risk of falling victim to a ransomware attack. For the uninitiated, ransomware is a form of malware that blocks access to a file, system or device until a ransom is paid. Typically, ransomware...
Throughout history, businesses have constantly looked for ways to automate processes, to save time and money whilst increasing output. Whilst the early history of automation was typically within a manufacturing context, over the past 20 years technology has enabled businesses in all industries to automate...