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Among the many things that were turned on their head during 2020, first place in the ‘pandemic list of business changes’ most probably goes to a combination of remote working and video conferencing. And, of course, the two go hand in hand. In 2019, only...
Buzz words come and go with frequency in the business world but one new phrase that is destined to be here for the long term is ‘employee experience platform’. Why? Because it puts employees at the Centre of a business, combining various tools for wellbeing,...
Before March 2020, many of us viewed working from home as something reserved for cutting-edge tech companies, or a ‘treat’ bestowed upon us all too infrequently. We imagined a life free from the daily commute, office politics and eating lunch at our desks, and it...
Microsoft 365 has long been the primary productivity solution for enterprises, but recently it has also become their go-to when it comes to security and resilience. Microsoft 365, however, should not be seen as a catch-all. While it provides excellent infrastructure resilience, enterprises have much...
Ransomware is not a new security threat. In fact, the first was orchestrated in 1989, with its proceeds allegedly going to charity. In the past five years, however, ransomware has hit headlines across the globe. Attacks, experts say, are becoming more sophisticated, more harmful, and...
Phishing attempts are so common now that you’d be hard pressed to find an internet user who hasn’t seen one. According to the government’s cyber breaches survey, 86% of businesses experienced a phishing attack in 2020, a rise of 14% since 2017. This growth has only...
It’s a very common problem, and one that we’ve all faced before. You set up a great new work computer, phone or home laptop and install Outlook, and everything reappears just as you left it except your email signature. At best, if you know what...
According to the Cloud Industry Forum, 88% of businesses in the UK are actively using cloud services, and that figure was based on activity pre-pandemic. With COVID-19 still forcing thousands of businesses to operate either remotely or with flexibility, it’s highly probable that the number...
With lives and patient wellbeing potentially on the line, the healthcare industry has typically been cautious about new technology. Since the start of the Covid-19, pandemic, however, global healthcare providers have shown that they are more than ready to innovate quickly. According to a recent Trend...
According to a 2017 study by SnapLogic, 90% of employees are burdened with boring, repetitive tasks throughout their workday. McKinsey, meanwhile, estimates that 40% of workers spend at least 25% of their working week on repetitive tasks. Power Automate is a Microsoft-developed tool to fully automate...
Learning has never looked more different or changed so much in such a short space of time. For schools and further education establishments, the adjustment to remote classrooms has been a steep learning curve and one which has, in many cases, required a complete overhaul...
When you think of call recording, you might think of a robot telling you that everything you say will be saved for later use. For some, it’s an annoyance, but most likely don’t think twice. For those employees working in call centres, financial, or legal...